SINGHAL IMPEX delivers blankets, travel rugs and comfort textiles across India through trusted courier partners and logistics service providers. This Shipping Policy explains our order processing, dispatch, delivery, tracking and related responsibilities. By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Delivery Areas
SINGHAL IMPEX delivers to most serviceable locations across India. However, delivery may not be available to certain PIN codes due to courier service limitations, remote location, weather conditions, transportation restrictions or government regulations.
We reserve the right to:
- refuse service to specific PIN codes;
- cancel or suspend an order if delivery cannot be arranged;
- inform you if an alternative courier or method is required.
2. Order Processing Time
After successful payment confirmation, orders are generally processed within 1 to 3 working days. Order processing includes verification of payment, availability of stock, packaging, quality check and handover to the courier partner.
Working days do not include Saturdays, Sundays and Indian public holidays. Orders received after business hours or on holidays will be processed on the next working day.
3. Dispatch and Delivery Timeline
Once the order is dispatched, the estimated delivery time is 3 to 7 working days, depending on the destination PIN code, courier service availability and local logistics conditions.
Please note that delivery timelines are approximate and not guaranteed. Delays may occur due to:
- courier partner backlogs;
- adverse weather conditions;
- natural disasters;
- lockdowns, strikes or government restrictions;
- incorrect or incomplete delivery address;
- temporary unavailability of the recipient;
- customs, tax or regulatory checks, if applicable.
SINGHAL IMPEX will make reasonable efforts to ensure timely delivery but is not liable for delays beyond its control.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- delivery PIN code;
- product weight;
- package dimensions;
- courier service type.
The final shipping cost will be displayed to you before you confirm payment. If any free shipping offer is available, it will be clearly mentioned on the product page, cart page or checkout page. Free shipping offers are subject to change without prior notice.
5. Address Accuracy
You must provide a complete and accurate delivery address, including house number, street name, locality, city, state, PIN code and contact number. Please also ensure that the recipient’s phone number is active and reachable during delivery hours.
SINGHAL IMPEX is not responsible for:
- non-delivery due to incorrect address;
- delivery to an address provided by the customer;
- failed delivery due to recipient unavailability;
- change of address after dispatch;
- additional charges arising from address correction or re-delivery.
If you notice an error in your address after payment but before dispatch, please contact us immediately. We will attempt to update the address if the order has not yet been handed over to the courier.
6. Order Tracking
Once your order is dispatched, we will share the tracking number and courier details with you by email and/or SMS. You can use the tracking number to monitor the status of your shipment on the courier partner’s website.
If you do not receive the tracking information within a reasonable time after dispatch, please contact our customer support with your order number.
7. Delivery Attempts
Courier partners may make one or more delivery attempts depending on local policy. If the recipient is not available, the courier may leave a delivery notice or attempt re-delivery. Please cooperate with the courier partner to ensure smooth delivery.
If the shipment is returned to us due to failed delivery attempts, incorrect address or recipient unavailability, we may contact you to arrange re-delivery. Re-delivery charges, if any, will be communicated to you before processing.
8. Lost or Damaged Shipments
If your shipment appears to be lost in transit, please inform us immediately so that we can coordinate with the courier partner for investigation. We will make reasonable efforts to locate the package and resolve the issue.
If the product is damaged during transit, you must inform us within 48 hours of delivery and provide clear photographs of the outer packaging, box and product. We will verify the claim and take appropriate action based on the courier partner’s investigation and our internal policy.
9. Risk and Ownership
Once the product is handed over to the courier partner, the risk of loss or damage during transit is borne by SINGHAL IMPEX until delivery, subject to the terms of the courier partner’s service and applicable law. However, you must cooperate by providing necessary information and documentation for any claim.
10. Customer Support
For shipping-related enquiries, please contact:
Officer’s name: Chander shekhar pawar & Saleem
Email: grievance@singhalimpex.shop
Phone: +91 89295 66732