SINGHAL IMPEX wants you to be satisfied with every purchase of blankets, travel rugs and comfort textiles from our website. This Refund and Returns Policy explains the terms, conditions and procedures under which returns and refunds may be requested. By placing an order on our website, you agree to the terms outlined in this policy.
1. Eligibility for Return
You may request a return of a product within 7 calendar days from the date you receive it. To be eligible for return, the product must satisfy the following conditions:
- the product must be unused, unwashed, undamaged and in its original condition;
- all original packaging, labels, tags, accessories and promotional items must be intact;
- the product must not have been altered, repaired or subjected to misuse;
- the return request must be raised within the specified return window.
Products that have been used, washed, stained, damaged by the customer, or modified in any way will not be accepted for return. Similarly, products that are explicitly marked as “non-returnable” on the product page cannot be returned unless they are found to be defective, wrong or damaged during transit.
2. Return Process
To initiate a return, please follow these steps:
- Raise a return request Contact our customer support or Grievance Officer by email or phone with details of your order, including the order number, product name, quantity and reason for return.
- Verification by our team Our team will review your request and may ask for additional information, including clear photographs or video of the product, packaging and labels.
- Receive return instructions If your request is provisionally accepted, we will provide you with return shipping instructions, including the return address and any applicable guidelines.
- Ship the product back Send the product back to us in its original condition, with packaging and tags intact. Please ensure that the item is packed securely to avoid damage during return transit.
- Inspection by SINGHAL IMPEX Once we receive the returned product, our team will inspect it to confirm whether it meets the return eligibility criteria.
- Refund or rejection If the return is approved after inspection, we will process the refund to your original payment method. If the product does not meet the return conditions, we may reject the return and, where applicable, inform you of the reason.
3. Refund Timeline
Refunds will be processed within 7 to 10 working days after successful inspection and approval of the returned product. The refund will be issued to the original payment method used at the time of purchase.
Please note that bank processing times, settlement cycles and payment gateway delays may affect the actual credit date. SINGHAL IMPEX is not responsible for delays caused by banks, payment providers or UPI networks.
4. Return Shipping Cost
The customer shall bear the cost of return shipping unless one of the following applies:
- the product received is defective;
- the product received is wrong;
- the product was damaged during transit;
- the product does not match the description shown on the website in a material way.
In such cases, SINGHAL IMPEX will either arrange reverse pickup or reimburse the reasonable return shipping cost, subject to verification and production of valid proof of shipping expense.
5. Damaged, Defective or Wrong Products
If you receive a product that is damaged, defective, incorrect or materially different from the description, you must inform us within 48 hours of delivery. You must provide clear photographs or video showing the package, outer box, product condition, labels and any visible damage or defect.
We will verify the claim and, if found valid, offer one of the following remedies at our discretion:
- replacement of the product;
- refund of the product amount;
- store credit, where applicable.
If replacement is available, we will ship the replacement product after confirmation and verification. Shipping for replacement of defective or wrong products will be arranged by SINGHAL IMPEX.
6. Non-Returnable Items
The following products and situations are generally not eligible for return:
- products marked as non-returnable on the product page;
- products that have been used, washed, stained or damaged after delivery;
- products without original packaging, tags or labels;
- products returned outside the 7-day return window;
- products where the customer cannot provide reasonable proof or documentation supporting the claim.
This does not affect your statutory consumer rights under applicable Indian laws.
7. Cancellation Before Delivery
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has not yet been processed or shipped, we will attempt to accommodate your cancellation request. If the order has already been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.
8. Dispute Resolution
If you are not satisfied with the resolution of your return or refund request, you may escalate the matter to our Grievance Officer. Our team will review the case fairly and communicate the final decision to you within a reasonable time.
9. Contact Information
For return and refund-related support, please contact:
Officer’s name: Chander shekhar pawar & Saleem
Email: grievance@singhalimpex.shop
Phone: +91 89295 66732